Information on delivery
6.1 - delivery :
The delivery is made to the address specified by the Customer when placing his order.
It is imperative to verify your address before confirming your order. In the case where the delivery address would not be correct or incomplete, the Company shall be entitled to claim payment of new delivery costs.
6.2 - The order tracking :
You will receive an e-mail advising you of the departure of your package from our Website. Some carriers may also send you an email indicating the tracking number of delivery, and possibly an estimated date of delivery.
ATTENTION : due to anti-spam policy of some isps, it may be that these emails arrive in your "junk mail".
You can at any time check the progress of the delivery from your Client area.
6.3 - The shipping costs :
The Company reserves the right to amend shipping costs at any time according to changes in tariff rates from its carriers, but undertakes to apply the rates current which will have been indicated at the time of your order.
The shipping charges for the product accessed are available in the data sheet of the product and submitted by a carrier. A total estimated port charges in case of purchase of several products is available in the shopping cart, before registration on the Site.
Postage and PACKAGING for home delivery :
Weight of your package
from 0 to 4.9 Kg
5 to 8.9 Kg
9 to 14.9 Kg
more than 15 Kg
These prices include VAT
The time limits for shipments outside of France are from 2 to 6 days on average.
Postage and PACKING delivery POINT RELAY :
(only for Metropolitan France (mainland + CORSICA)
Weight of your package
Price inclusive of VAT
0 to < 1 Kg
1 to < 2 kg
2 to < 3 kg
9.84 in €
3 to < 4 kg
For 10.14 €
4 to < 5 kg
5 to < 6 kg
6 to < 7 kg
7 to < 8 kg
8 to < 9 kg
9 to < 10 kg
10 to < 14 kg
14 to < 20 kg
20 to < 25 kg
25 to < 30 kg
30 to < 60 kg
60 to < 120 kg
6.4 - reservations use related to transportation :
The Customer must check the contents of the parcel and, if it observes anomalies (defective packaging or has been opened, missing product, damaged product, etc), make reservations, detailing the possible anomalies on the delivery note before signature.
It may then refuse the package against the delivery of a "statement of fault or of spoliation" by the carrier. The Customer shall notify the Company of any incident (reserves, refusal of delivery) by phone or in writing as soon as possible. This procedure is independent of the one relating to the legal guarantee of conformity, as referred to in articles L. 211-4 to L. 211-13 of the French consumer Code and the defects of the thing sold under the conditions provided for in articles 1641 to 1648 and 2232 of the civil Code.
ARTICLE 7 - delivery Time
Orders are processed every working day until 12: 00 pm and are dispatched according to their order of arrival.
The time of delivery of the product accessed are indicated in the data sheet and take into account the time of preparation of your order.
When choosing a carrier, we remind you of the delivery time of your articles for each carrier.
Note : once the order is confirmed, a delivery date, stating the day of delivery will be available on your Customer account online as well as in the order confirmation email.
However, in case of bad weather conditions (frost, heat, drought) our company reserves the right to delay and to postpone the shipment of your package if we believe that the shipment may be detrimental to our products. You will be informed as soon as possible of this decision and we will decide by mutual agreement a new date of dispatch.
In the case of non-compliance by the Customer of appointments with the postal service and/or the carrier designated by the Seller for delivery of the package, any extra costs shall be borne by the Customer. In the case where the package is not removed in the allotted time, it would be returned to the Seller, the shipping costs (go and return ) will be at the sole expense of the Customer.