Right of withdrawal

Note : The terms used in this page are defined in the General Conditions of sale and use.

The right of withdrawal is defined as a service "Satisfied or refunded". So, if you do not want to keep the ordered product, and this, for whatever reason, you can return it without any justification in compliance with the terms below :

The duration of the right of withdrawal :

In accordance with article L121‐21 of the French consumer code, you have a period of fourteen days to exercise your right of withdrawal begins from the receipt of your order. Once this period has expired, you no longer have this right of withdrawal.

How to exercise the right of withdrawal ?

To simplify your right of withdrawal, we have put in place different ways for you to exercise :

  • A downloaded PDF form that you can complete, save and return by email or post (click here to download);
    If you do not have Adobe Reader, you can download it free by clicking here
  • A web form that is directly available in your "customer area" with key fields pre-filled ;

If, however, you have difficulties to fill these documents, you may contact our customer service by phone or email.

You can also declare your right of withdrawal on a piece of paper, or any other computer document available free of charge, with fields to one of the 2 forms above.

The return of the product(s) ordered(s)

In accordance with article L121‐21 et seq of the consumer code,you must return at your expense the(s) product(s) within 14 days of your notification of withdrawal.

You can return products by Post (prices available on the web site of the post) or any other means of delivery to : ROSE BARTH, 4 rue des Pres 67440 LOCHWILLER, France.

It is imperative that we return to the(s) product(s) complete(s), with all documentation and accessories, perfectly functional(s) and its/their remarketing.

The return of the products is placed under your full responsibility.

Your refund

The refund of the product(s) returned(s), with all documentation and accessories, perfectly functional(s) and its/their remarketing, is made within 14 days of your notification of withdrawal. This refund included the shipping charges paid for delivery of the product(s) on the basis of the mode of standard shipping is the least expensive.

However, the refund may be delayed until recovery of the goods or proof of shipping of the latter.

The refund will be made by the same method of payment used when ordering.

Our contact information :

4 rue des Prés 67440 LOCHWILLER

Email : r o s e r i e b a r t h [ a r o b a s e ] o r a n g e . f r (without space)

Phone : 03 88 71 40 51

Source of legislation : www.legifrance.gouv.fr